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Taking care of our families

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What is the Family Services Program?

As the core program of the Ronald McDonald House of Augusta, the Family Support Services Program provides housing and supportive services to the patient and their family while their child receives urgent medical care at the Children’s Hospital of Georgia and other local hospitals amd facilities. The program is managed by the Operations Director who works with the patients and their families, community volunteers, social workers, and other medical personnel involved with the families we serve. Our families are never charged for staying with us.

In addition to providing housing, the Family Support Services Program schedules an array of events and programming for adults, children, and the whole family together while staying in the house. Events include pet therapy, music and movie nights, special guest visits, family photos, and much more.

What is the need?

Ronald McDonald House Charities of Augusta has provided thousands of families a “home away from home” while their child receives vital medical care. Our local medical facilities are destination points for critical care from across the state and country. RMHC Augusta consists of 23 bedrooms and is less than 150 yards from the Children’s Hospital of Georgia.

With an expanding need, programs and services offered by RMHC Augusta are more critical than ever. In 2023, our organization served over 1,300 families with a 65% occupancy rate. Families stayed an average of 8 nights caring for their child with the longest stay being 103 nights. The families who stay with us are primarily high-risk pregnant mothers, parents of premature babies, and families with childhood cancer.

This means that the families who stay with us experience long, stressful days caring for their children but in many cases, also care for the rest of their family (including additional children) at the facility. Adding to the programmatic needs for our families, over 85% of the families are also low-income/Medicaid patients who receive some sort of social service assistance as a family.

What areas are we covering with this program?

Access to Health Care
Housing
Low-Income Support
All Meals

How can you support this program?

Financial support is key.
Product donations such as detergent, toiletries, paper products, cleaning supplies, food items, and more. *Be sure to check our social media each Wednesday for our Wishlist Wednesday needs.
Volunteer assistance

If you’d like to get involved contact us at (706)724-5901 or email nikia@rmhcaugusta.org to help with our programs.

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